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Mario
Customer Service Representative and Real Time Analyst (RTA)
Contato
Competências
Oversaw project lifecycle from initiation to closing, managing resources and schedules effectively.
Prepared and coordinated construction plans, schedules, and budgets for multiple projects.
Maintained clear communication channels with clients, vendors, and team members.
Identified potential risks in project phases and developed mitigation strategies.
Led and mentored multidisciplinary teams to meet project objectives and standards.
Formação acadêmica
Resumo
Dedicated professional with a proven track record managing large construction projects, streamlining processes, and leading teams to successful delivery.
Principais conquistas
- Led multiple large-scale construction projects from planning through completion, ensuring adherence to timelines and budgets.
- Developed and implemented project management processes that improved efficiency and stakeholder communication.
- Coordinated cross-functional teams and managed client relationships across diverse construction initiatives.
Experiência
Customer Service Representative and Real Time Analyst (RTA)
Assisted with customer inquiries and complaints, Followed up on user cases until resolution, Mentored agents in case resolution, Evaluated and authorized requests for vacations, licenses, and permits
Speaker // Missionary
Designed theological-social training models for strengthening values, Managed social projects in geriatric homes, Provided logistics and translation for international community campaigns