Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Marlon
Tech support Customer service representative
Contato
Competências
Proficient in analyzing complex datasets to uncover trends and insights for strategic decision-making.
Extensive experience in writing optimized queries to extract and manipulate data from relational databases.
Skilled in creating dashboards and reports to communicate findings visually to stakeholders.
Utilized Python for data processing, automation tasks, and building custom analysis scripts.
Formação acadêmica
Resumo
Dedicated data analyst with 5 years of experience in financial services, specializing in data modeling, reporting, and visualization. Adept at translating complex data into actionable insights to drive strategic decisions.
Principais conquistas
- Developed and implemented data models that improved reporting accuracy and efficiency.
- Led a team to overhaul the company's data collection process, reducing errors by 30%.
- Presented actionable insights to stakeholders, influencing key business decisions.
Experiência
Tech support Customer service representative
Provided high quality Customer service support via phone to a Internet , triple-play Service provider company via phone, Handling SLAs and metrics, Provided step by step troubleshooting guidance for quick resolutions, Provided assistance on porting phone numbers from Different companies requesting the required sensitive information while making sure the process completed successfully
CISCO TAC Networking Engineer
Remote TAC tech support (web, chat, email, phone , Webex meetings(remote screen share, remote control)), Technical support and customer service, CISCO TAC Customer service CHAMP for customer satisfaction metrics, Acquired Strong hands-on expertise with Cisco Nexus core switches, including Layer 2 technologies configuration, troubleshooting, and performance optimization., Increased the metrics specially on the customer satisfaction statistics by providing a good quality service confirmed from different customers feedback.