Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Marlon
Technical support
Contato
Competências
Applied statistical methods to interpret complex datasets and inform business strategies.
Created dashboards and visual reports to communicate insights to stakeholders.
Built and optimized queries for extracting data from large relational databases.
Utilized advanced Excel features for data cleaning, analysis, and reporting.
Worked with teams across departments to gather requirements and deliver insights.
Formação acadêmica
Resumo
Experienced data analyst specializing in financial datasets and visualization.
Principais conquistas
- Led data collection and analysis for company sales metrics
- Developed dashboards to support decision-making processes
- Collaborated with cross-functional teams to improve data accuracy
Experiência
Technical support
Guide clients with technical steps to solve their problems, Help clients identify charges, fraud, refunds, Contact other departments, Schedule repair options, Follow up on cases, Follow metrics with clear objectives, Learning every day an updatable system for one of the largest technology companies.
Collections agent
Identifying and tracking outstanding customer debt, Contacting debtors, Devising payment plans, Maintaining meticulous records, Developing effective strategies to recover outstanding debts.
Customer service/ payment dep.
Handling daily transaction processes, Ensuring all payments are accurately processed, Addressing discrepancies or errors in payments, Implementing corrections when necessary, Improving payment procedures and systems for better efficiency and security, Ensuring compliance with relevant laws and regulations, Working closely with other departments, suppliers, and customers, resolving any issues related to payment processing.