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Mary
Billing Frontline REP
Contato
Competências
Expertise in assisting customers, handling complaints, and building relationships through effective communication
Proficient in product knowledge sharing, transaction processing, and customer support in retail settings
Effective communicator with active listening skills, multilingual ability, and clear information sharing
Skilled in CRM and POS systems, basic computer use, and troubleshooting in customer service environments
Formação acadêmica
Resumo
Dedicated to delivering excellent customer experiences through effective communication, problem-solving, and product knowledge. Skilled in handling high call volumes, POS transactions, and maintaining positive customer relationships in fast-paced environments.
Principais conquistas
- Managed high volumes of inbound/outbound calls at ITALK, ensuring efficient documentation using CRM software
- Provided friendly, accurate assistance to customers at ACKERMANS, supporting sales and store operations
- Developed skills in POS transactions, inventory, and customer relationship management across roles
Experiência
BILLING FRONTLINE REP
Managing high volumes of inbound and outbound calls, Handling customer inquiries ranging from billing questions to technical support, Providing clear and concise information, Troubleshooting problems by following established protocols, Utilizing CRM software to document customer interactions
SALES ASSISTANT
Assisting customers with product selection, Providing friendly and helpful service, Maintaining store cleanliness and organization, Processing purchases through the till accurately, Handling cash and card payments, Dealing with customer queries, returns, and exchanges