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Mauro
Customer Service Representative
Currículo em vídeo
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Competências
Provided customer support for diverse clients in call center environments, resolving issues and ensuring customer satisfaction.
Designed and delivered English language courses online and in-person, adapting methodologies for different learner needs.
Effectively communicated with clients and students from various cultural backgrounds, including North America and Asia.
Experience in training ESL teachers and facilitating onboarding for foreign educators in the Asian market.
Utilized English as a second language methodology to teach students from diverse parts of the world.
Resumo
Dedicated customer service representative and experienced English teacher with over 10 years in call centers, teaching, and training roles, proficient in handling diverse customer interactions and classroom settings.
Principais conquistas
- Accumulated over 10 years of overall experience in call center customer service roles handling diverse customer issues.
- Taught English as a second language both online and in-person, leveraging various methodologies including Montessori and STEM, with experience working abroad in the Asian market.
- Handled large accounts for customers from the US and Canada, demonstrating ability to manage tech support, sales, and multiple LOB departments.