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Mbalenhle
Outbound Call Centre Agent
Currículo em vídeo
Contato
Competências
Managed manual and electronic records, ensuring accuracy and retrievability across roles.
Excelled in maintaining clear, effective communication in client interactions, training, and supervision.
Handled filing, indexing, archiving, digitizing, and database updates efficiently.
Prioritized tasks effectively in HR, client outreach, and examination supervision settings.
Proficient in Word, Excel, Outlook, and PowerPoint for documentation, reporting, and presentations.
Formação acadêmica
Idiomas
Resumo
Dedicated HR specialist with extensive experience in contract management, records handling, client communication, and exam supervision. Skilled in compliance, time management, and documentation across education, finance, and administrative roles.
Principais conquistas
- Assessed and prepared contracts while ensuring compliance and timely payment processing in HR role.
- Contacted clients on behalf of a bank to promote loans, adhering to FAIS and privacy regulations.
- Supervised examinations, ensured protocol compliance, and maintained exam integrity at Credico Partners.
Experiência
HR
Assessed, reviewed, and prepared contracts with service providers., Verified stipend eligibility, maintained updated records, filed, and ensured timely payment processing., Physical health, substance abuse awareness, gender base awareness
Outbound Call Centre Agent
Contacted clients on behalf of ABSA to offer personal and consolidation loans., Ensured full compliance with FAIS, POPIA, and financial policies., Captured client information accurately and clarified all questions before processing.
Invigilator
Supervised examinations and ensured compliance with assessment protocols., Assisted students and staff with seating and procedural guidance., Maintained exam integrity and reported irregularities promptly.