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mbali
Contact Centre Agent at Talksure Trading
Contato
Durban, KwaZulu-Natal, South Africa
Disponível na CazVid
Competências
Customer ServiceAdvanced
Skilled in delivering superior customer support, resolving issues efficiently, and fostering positive client relationships.
Communication SkillsExpert
Exceptional verbal and written communication abilities, ensuring clear and effective interactions.
Time ManagementIntermediate
Capable of prioritizing tasks effectively to meet deadlines and manage multiple responsibilities.
Critical ThinkingIntermediate
Able to analyze situations critically to identify solutions and improve processes.
Formação acadêmica
Grade 12
Overport Secondary School
Completed 2015
Web Technology
Richfield Graduate Institute of Technology
Completed 2016
Idiomas
Isizulu
English
Resumo
Dedicated customer support professional with over 4 years in contact centers, excelling in communication, problem-solving, and time management. Adept at enhancing client satisfaction and fostering positive interactions.
Principais conquistas
- Consistently provided excellent customer service, enhancing client satisfaction and loyalty.
- Demonstrated strong communication skills, effectively resolving customer issues.
- Managed time efficiently to handle high call volumes while maintaining quality standards.
Experiência
Promoter
Tevo
2017 - 2017
Promoter
Vermark
2018 - 2018
Contact Centre Agent
Talksure Trading
2019 - 2026
Habilidades
Customer ServiceCommunication SkillsTime ManagementCritical Thinking
Publicado na CazVid - 30 de jul. de 2026