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Melissa
Technical Support & Customer Care Specialist
Contato
Competências
Proficient in managing customer interactions across multiple channels, ensuring seamless support via software tools.
Experience in providing technical diagnostics, billing, and account management for Fortune 500 clients.
Skilled in resolving issues related to software, network connectivity, and hardware in diverse environments.
Experienced in using Salesforce, Zendesk, and Oracle Service Cloud for case management and customer interaction tracking.
Supported team floor operations and coached new team members to improve service quality.
Formação acadêmica
Idiomas
Resumo
Experienced technical support and customer service professional with a strong background in omnichannel software management, CRM platforms, and hardware troubleshooting. Adept at resolving complex issues, managing ticketing workflows, and mentoring team members in fast-paced environments. Fluent in...
Principais conquistas
- Provided advanced technical troubleshooting for international clients, resolving diverse issues efficiently.
- Managed end-to-end ticketing processes in Salesforce, ensuring 100% compliance with service level agreements.
- Acted as a subject matter expert, supporting floor operations and mentoring new team members.
Experiência
Technical Support & Customer Care Specialist
Provided advanced technical troubleshooting for international clients, resolving software, connectivity, and hardware issues., Managed end-to-end ticketing processes in Salesforce, ensuring 100% compliance with SLAs., Acted as a subject matter expert, assisting in floor support and coaching new...
Bilingual Customer Service Representative
Delivered omnichannel support (Phone, Chat, Email) for Fortune 500 companies in the US market., Handled technical diagnostics, billing inquiries, and account management in a fast-paced environment., Maintained strict adherence to data privacy and security protocols.