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Micah
CSR II - Customer Service and Technical Support
Contato
Competências
Demonstrated experience with Remote support.
Demonstrated experience with High-volume inbound and outbound calls.
Demonstrated experience with Email and live chat.
Demonstrated experience with Escalation resolution.
Demonstrated experience with Customer education.
Formação acadêmica
Resumo
CSR II - Customer Service and Technical Support open to new opportunities
Experiência
CSR II — Customer Service and Technical Support
Resolve customer inquiries by phone and email involving returns, missing shipments, order information, and technical issues.. Research shipment status and order details to identify problems and guide customers through resolution.. Process returns remotely and generate shipping labels to help customers complete return transactions.. Run and review Looker reports to monitor support activity.. Explain return procedures and coordinate supply orders as needed.
Office Supervisor
Coordinated office activities, sales calls, and customer service for a distribution and delivery operation.. Planned delivery routes and dispatched drivers to support daily fulfillment needs.. Managed order pulling, stocking, inventory, billing, and payment transactions.. Answered product questions and provided customers with order-status updates.. Operated a forklift to load and unload delivery trucks.
Sales and Customer Service Manager
Managed a 15-person sales and customer service team, providing weekly one-on-one coaching and performance feedback.. Prepared sales reports and managed inbound calls, outbound calls, and customer escalations.. Scheduled drivers and moving crews across day and night shifts to maintain staffing coverage.. Coordinated restoration moves and related service assignments.
Technical Support Agent
Provided phone and live-chat support for video doorbells, security cameras, and related devices.. Troubleshot device issues and guided customers through setup and product use.. Resolved shipping and billing inquiries alongside technical support requests.
Sales Manager
Managed membership sales, billing inquiries, and customer service.. Assisted members with account questions and service concerns.
Verizon Tech Coach
Troubleshot Verizon Wireless devices and network issues.. Educated customers on device features, settings, and everyday use.. Processed warranty replacements and assisted with billing inquiries.
Customer Service Representative
Handled high-volume inbound calls for hotel reservations and customer support.. Booked, modified, and canceled reservations.. Assisted members and clients with reservation questions and service concerns.