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Michelle
Accounts Payable Assistant B2B
Contato
Competências
Used extensively in developing interactive client-side web applications.
Built and maintained components for dynamic web interfaces.
Coordinated project tasks, schedules, and deliverables across teams.
Participated in Scrum processes to streamline development workflows.
Formação acadêmica
Resumo
Dedicated developer with extensive experience in building responsive web applications and collaborating with cross-disciplinary teams.
Principais conquistas
- Led the development of a customer-facing e-commerce platform, increasing sales efficiency.
- Successfully migrated legacy systems to modern JavaScript frameworks, improving maintainability.
- Contributed to cross-functional teams to deliver multiple project modules on time.
Experiência
Accounts Payable Assistant B2B
Provided efficient customer assistance via chat and phone, resolving account issues with a 95% first-contact resolution rate and ensuring timely, accurate support., Created detailed, accurate annotations of customer interactions, improving follow-up efficiency and ensuring clear documentation for future reference.
Client Support Specialist
Handling inbound calls to assist customers with account inquiries, billing, and service issues., Troubleshooting technical problems related to cable, internet, and phone services., Processing service requests, plan upgrades, and cancellations.