Miroslava

Outbound Call Centre Agent

Captured and entered data with high accuracy, meeting strict deadlines for multiple projects., Created and maintained spreadsheets using Excel., Maintained confidentiality of sensitive information, adhering to data protection regulations., Assisted with answering phone calls and emails and delivering mail to support administrative staff., Organised files, faxed reports and scanned documents into document management system., Managed workload efficiently, prioritising tasks to meet critical deadlines consistently., Scheduled and prioritised data entry tasks to meet critical deadlines without compromising on quality., Adapted to new data entry software quickly, becoming proficient in multiple platforms to meet diverse project needs., Achieved service time and quality targets., Handled customer concerns and escalated major issues to supervisor., Documented observations alongside required data., Followed strict confidentiality measures to avoid information breaches and data loss.