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Moises
Customer Support Specialist
Contato
Competências
Demonstrated experience with Salesforce.
Demonstrated experience with Zendesk.
Demonstrated experience with Freshdesk.
Demonstrated experience with Gorgias.
Demonstrated experience with Avaya One-X.
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
Customer Support Specialist
Support customers for animal supplements, handling questions about reported reactions, dosage, product use, and general guidance.. Manage Shopify orders, package logistics, and delivery issues while providing timely customer support.. Handle chargeback claims by reviewing case details, gathering documentation, and following cases through resolution.
Technical Support Advocate
Served as a technical support point of contact for users of a real estate CRM application, managing multiple customer inquiries while gathering issue details and guiding users through platform workflows and functionality.. Researched and troubleshot customer-reported issues, performed root cause analysis, and communicated clear solutions, alternatives, or next steps to support timely resolution.. Helped customers optimize platform usage and resolve workflow challenges, applying strong technical aptitude, attention to detail, and customer-focused problem solving.
Customer Service Specialist
Managed high-volume premium customer cases involving order status, post-purchase investigations, delivery issues, shipping logistics, and order management while maintaining organized follow-up across active cases.. Supported order management activities including order follow-up, shipping coordination, issue resolution, and communication of investigation outcomes and next steps.. Gathered and assessed case information, created escalation tickets, and collaborated with internal teams to resolve complex customer issues.. Provided floor support and quality assistance to a premium customer segment while identifying sales opportunities and balancing customer needs with business requirements.
Customer Service Advisor / Team Lead
Supported customers across Home, Auto, Renters, Commercial, and Business insurance lines by assessing needs, applying policy guidance, and developing effective solutions while maintaining strong customer satisfaction.. Handled supervisor-level escalations and provided floor support to new and experienced advisors, collaborating with the team to resolve complex service issues professionally.. Trained and coached new hires, tracked onboarding performance metrics, evaluated competencies, and identified areas of opportunity to improve service quality and team performance.