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Montserrat
Customer Service Representative, Telephone
Contato
Mexico City, Mexico City, Mexico
Disponível na CazVid
Competências
Product Lifecycle ManagementAdvanced
Oversaw the entire product lifecycle from conception through delivery and maintenance.
Agile MethodologiesAdvanced
Applied Agile processes to improve team efficiency and product quality.
Stakeholder CommunicationExpert
Facilitated effective communication between technical teams and stakeholders to align project goals.
Market ResearchIntermediate
Conducted market and user research to identify customer needs and inform product strategy.
Formação acadêmica
High School Diploma
CCH VALLEJO
Completed 2018
Professional Stylist
Black Academy
Completed 2021
Resumo
Experienced product manager with a track record of delivering SaaS solutions and leading cross-functional teams to successful project completion.
Principais conquistas
- Led the development and launch of a new SaaS product, increasing customer base by 30%.
- Streamlined cross-functional team communication, reducing project delivery time by 15%.
- Managed product lifecycle from ideation to deployment, ensuring alignment with customer needs.
Experiência
Customer Service Representative, Telephone
Angle Motors
03/2019 - 04/2020
Content Creator, Customer Service, Account Manager
NDBS
05/2023 - 10/2023
Customer Service Representative, Sales
HCC
10/2023 - 04/2024
Customer Service Representative, Sales
Empereon
04/2024 - 05/2024
Animal Care Technician
Petco
06/2024 - 08/2024
Assistant Coiffeuse
Valentin Urquiza Hair Extensions
08/2024 - 04/2025
Sales
Mobles & Architetture
05/2025 - 08/2025
Habilidades
Product Lifecycle ManagementAgile MethodologiesStakeholder CommunicationMarket Research
Publicado na CazVid - 17 de mai. de 2026