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Naledi
Customer Support Agent
Contato
Competências
Handled sourcing, screening, interviewing, and onboarding of candidates for permanent and contract positions.
Provided support through phone, email, and chat; managed customer inquiries, escalations, and CRM tracking.
Managed office operations, calendar coordination, document control, and compliance documentation.
Processed payroll, maintained statutory compliance, and supported HR onboarding and documentation.
Monitored claims including disability and death cases, liaising with departments to resolve issues.
Formação acadêmica
Idiomas
Resumo
Dedicated specialist with over 4 years in recruitment, customer support, and administrative roles across diverse industries. Skilled in candidate sourcing, client liaison, compliance, and service delivery.
Principais conquistas
- Managed end-to-end recruitment for diverse roles in Insurance, Financial Services, and Medical sectors at Give and Grow.
- Delivered customer support via multiple channels, resolving inquiries and escalating issues to improve service quality at Invisible Technologies.
- Supported administrative processes including payroll, compliance, and document verification across roles at Bureau Veritas and 499 Legal Cost Consultants.
Experiência
Talent Acquisition Specialist (Remote)
Manage full recruitment lifecycle for Insurance, Financial Services, and Medical roles., Partner with hiring managers to clarify role requirements and compliance needs., Source, screen, and interview candidates for permanent and contract placements., Coordinate background checks, reference checks,...
Customer Support Agent (Remote)
Delivered professional customer support via phone, email, and live chat., Resolved customer inquiries and complaints while meeting SLA targets., Logged and tracked interactions using CRM systems., Escalated complex issues and collaborated with internal teams to improve service delivery., Supported...
Contact Centre Agent
Handled pension and provident fund queries via phone and email., Monitored claims including withdrawal, death, and disability cases., Liaised with internal departments to resolve SLA-related issues., Maintained accurate client records and provided policy information.
Administration Technical Assistant
Provided administrative support to testing and inspection teams., Prepared and verified ISO certificates and compliance documentation., Maintained accurate records and supported audit processes., Coordinated inspections, audits, and document control activities.
Payroll Administrator / Administrative Assistant
Managed front‑office administration and client liaison., Processed monthly payrolls and maintained statutory compliance (PAYE, UIF, SDL)., Prepared invoices, reports, and confidential documentation., Supported HR with onboarding and payroll queries.