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Natalia
Customer Care Intern
Contato
Competências
Experiencia demostrada en Customer Relationship Management (CRM).
Experiencia demostrada en Stakeholder Communication.
Experiencia demostrada en Client Presentations.
Experiencia demostrada en Customer Needs Analysis.
Experiencia demostrada en Follow-up & Account Development.
Formação acadêmica
Idiomas
Resumo
Perfil profesional
Experiência
Customer Care Intern
Supported customer relationship management within a global organization, ensuring effective communication between customers and internal teams.. Assisted commercial teams through customer data analysis, KPI monitoring, and business reporting.. Managed operational information using Excel, SAP, and BI tools to support decision-making and improve customer visibility.. Coordinated customer requests with different internal departments to ensure timely resolution and service quality.. Developed strong organizational and communication skills while managing multiple priorities in a fast-paced environment.
Junior Account Manager
Manage B2B sales opportunities from prospecting and qualification to solution presentation and commercial follow-up.. Identify customer needs through discovery meetings and business conversations, translating challenges into tailored solutions.. Build and maintain strong relationships with prospects and clients, acting as a trusted point of contact throughout the sales cycle.. Conduct consultative presentations and product demonstrations focused on customer objectives and business value.. Manage sales activities, follow-ups, and opportunity tracking through CRM tools to maintain accurate pipeline visibility.. Collaborate with internal teams to coordinate customer requirements and support successful commercial execution.. Analyze customer industries, processes, and business challenges to identify growth opportunities and recommend appropriate solutions.