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Nataly
Remote Interpreter
Contato
Competências
Performed real-time remote interpretation across various sectors, ensuring precise communication and reporting.
Fluent in Spanish, English, French, and Italian, used in interpretation, translation, and proofreading.
Ensured grammatical accuracy, coherence, and stylistic consistency in various text formats.
Designed and delivered bilingual training, supervised agents, and monitored KPI metrics.
Proficient with CRM, Microsoft Office, Google Workspace, Zoom, and collaboration platforms for remote work.
Formação acadêmica
Idiomas
Resumo
Experienced in real-time remote interpretation, translation, editing, and training across medical, educational, and customer service sectors. Skilled in multiple languages, technical tools, and content refinement, with a strong focus on clear, accurate communication and team support.
Principais conquistas
- Provided real-time remote interpretation for diverse medical, insurance, and general settings, ensuring clear communication.
- Developed bilingual training materials and monitored KPI performance to optimize customer service team operations.
- Translated academic, educational, and research materials with accuracy and appropriate register for university projects.
Experiência
Remote Interpreter
Real-time remote interpretation (OPI) in medical, insurance and general contexts, Reporting of interactions according to guidelines
Proofreader
Providing of proofreading services, ensuring grammatical accuracy, clarity, and stylistic consistency., Reviewing of texts for coherence, tone, and alignment with client guidelines.
Academic Translator
Translate academic and educational materials into English for university-related projects., Work with research papers, educational content, and academic texts, ensuring appropriate academic register., Ensure accuracy, terminology consistency, and clear structure in English-language texts.
Supervisor & Trainer
Designed bilingual training materials for customer service and sales campaigns, Monitored case quality and ensured resolution efficiency, Provided on-floor support to agents and new hires, Supervised and tracked performance KPIs and conducted feedback sessions
Bilingual Sales Agent
Prospected commercial clients across the U.S., Closed sales of electricity and gas services via cold calling, Supported new hires and shared best practices for closing deals