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Nelson
Security Dispatcher
Contato
Competências
Utilized JavaScript for front-end development in React and Angular frameworks to build dynamic web applications.
Developed and maintained APIs supporting mobile and web apps, ensuring secure and efficient data exchange.
Contributed to cross-platform mobile app development using React Native and Flutter frameworks.
Collaborated in SCRUM teams, participating in sprint planning, stand-ups, and retrospectives to deliver projects on time.
Formação acadêmica
Resumo
A dedicated software developer skilled in front-end and back-end technologies, with a strong focus on delivering high-quality, user-centric applications. Experienced in leading projects, collaborating in agile teams, and applying best practices to achieve project goals.
Principais conquistas
- Led development of a customer portal, improving user engagement and reducing support tickets by 20%.
- Designed and implemented RESTful APIs to support mobile app features, enhancing data reliability and performance.
- Progressed from Junior Developer to Senior Developer within 3 years, demonstrating skill growth and increased project responsibilities.
Experiência
Security Dispatcher
Coordinated response efforts for emergency situations, ensuring timely deployment of security personnel., Managed communication between security teams and clients, enhancing operational efficiency., Utilized dispatch software to monitor real-time locations of security assets and personnel., Implemented standard operating procedures to improve incident response times and service reliability., Monitored security systems and responded to alarms effectively.
Advisor Assistant
Assisted in managing client inquiries and providing timely responses to enhance customer satisfaction., Handling calls for customers facing confusion, ensuring I clarify the issue, resolve it efficiently and improve their experience by shifting their mood positively., Collaborated with team members to streamline communication channels, fostering a cohesive work environment., Worked daily on solving-problem issues related to credit cards, e.g. technical issues with the mobile app on the bank.