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Nelson
Virtual Assistant
Currículo em vídeo
Contato
Competências
Provided support through phone, email, and live chat, ensuring efficient resolutions and high customer satisfaction.
Fluent in English and Spanish, communicated professionally with international clients and managed multilingual support tasks.
Logged and tracked cases using CRM tools to ensure accurate record-keeping and follow-up.
Provided email management, report organization, and operational support remotely, demonstrating strong organizational skills.
Organized data and reports efficiently, supporting administrative tasks with proficiency in Microsoft Excel.
Formação acadêmica
Idiomas
Resumo
Dedicated customer support professional with 5+ years in bilingual support, remote administrative assistance, and client communications. Skilled in CRM systems, data organization, and multichannel support, able to improve client satisfaction and streamline operations.
Principais conquistas
- Handled multiple customer inquiries via phone, email, and chat, maintaining high service quality.
- Provided remote administrative support, managing emails and organizing reports with Microsoft Excel.
- Communicated professionally in English and Spanish with international clients, enhancing customer satisfaction.
Experiência
Bilingual Customer Service Representative (English – Spanish)
Provided customer support via phone calls, emails, and live chat., Resolved customer inquiries, complaints, and service requests efficiently., Managed multiple chats simultaneously while maintaining excellent service quality., Communicated professionally with international clients in English and...
Bilingual Customer Service Representative (English – Spanish)
Virtual Assistant
Managed and responded to emails in English and Spanish., Provided remote administrative and customer support., Organized data and reports using Microsoft Excel., Assisted with daily operational and administrative tasks.