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Shane
Customer Service Representative
Contato
Competências
Applied active listening skills to understand customer needs and provide tailored solutions.
Resolved billing issues, coordinated roadside assistance, and managed customer complaints.
Engaged with customers via phone, providing clear information and addressing objections effectively.
Upsold protection plans and promoted products based on customer needs.
Proficient in Microsoft Office Suite, Vision, and mapping tools for service dispatch and documentation.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service representative with diverse experience across sales, roadside assistance, and call center environments. Skilled in active listening, problem resolution, and building customer rapport.
Principais conquistas
- Handled upwards of 110 inbound customer calls daily across multiple roles, maintaining high customer satisfaction.
- Dispatched roadside assistance and verified coverage for stranded motorists, demonstrating multitasking and problem-solving skills.
- Developed rapport and built ongoing relationships with customers through active listening and effective communication.
Experiência
CUSTOMER SERVICE REPRESENTATIVE
Answering incoming calls and building rapport to create a positive customer experience by asking probing questions and actively listening to the customer's needs., Investigating customer accounts to understand the services they have purchased and filing or following up on repair claims.,...
Customer Service Representative
Answering approximately 110 inbound customer calls in a friendly and courteous manner., Discussing billing issues with the customer and offering possible solutions., Providing information and additional products and services., Help customers with placing online orders as well as tracking them.,...
Customer Service Representative
Answer inbound calls in a calm and professional manner from stranded motorists., Dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging., Verify coverage, take payment, complete data capture form,...