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Nicol
Customer Service Representative
Contato
Competências
Provided support through phone, chat, and ticketing, ensuring effective communication and problem resolution.
Delivered clear, professional written communication via email and chat to resolve customer issues efficiently.
Utilized Salesforce for documenting interactions and managing customer data in support workflows.
Addressed and escalated complex customer issues in collaboration with technical teams to ensure resolution.
Managed multiple customer interactions efficiently in a fast-paced environment to meet service standards.
Formação acadêmica
Idiomas
Resumo
Experienced customer service professional skilled in managing high-volume inquiries, maintaining high satisfaction ratings, and utilizing CRM tools. Adept at problem-solving and collaborating across teams to improve service quality.
Principais conquistas
- Responded to over 60 customer inquiries daily via chat and email, ensuring timely resolutions.
- Maintained a customer satisfaction rating of over 95% through empathetic and professional support.
- Collaborated with QA and Technical Support to escalate and resolve complex customer issues.
Experiência
Customer Service Representative
Responded to an average of 60+ customer inquiries daily via chat and email, ensuring timely and accurate resolutions., Maintained a customer satisfaction rating of 95%+ by delivering professional and empathetic support., Collaborated with the QA and Technical Support teams to escalate and resolve...