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Nicolas

Customer service representative

Contato

Bogotá, Bogota D.C., Colombia
Disponível na CazVid
Contato pela CazVid

Competências

Creative Problem Solving

Experiencia demostrada en Creative Problem Solving.

Leadership and Teamwork

Experiencia demostrada en Leadership and Teamwork.

Customer Service

Experiencia demostrada en Customer Service.

Coaching and Mentoring

Experiencia demostrada en Coaching and Mentoring.

Formação acadêmica

Photographer
Zona 5 Escuela de Cine y Fotografia
High school
Instituto Ingabo

Idiomas

Spanish
English

Resumo

Customer service representative buscando nuevas oportunidades

Experiência

Customer service representative

Teleperformance
Dic 2016 - Oct 2018

Answered calls, Respond to emails/chat

Quality Assurance Analyst

Teleperformance
Oct 2018 - Ago 2020

Trained, coached and supervised Customer service representatives.. Helped management to identify workflow issues and find solutions.. Pitched ideas on how to improve performance and efficiency. Proactively participated in meetings and helped creating new practices

Customer service representative

Amazon
Oct 2020 - Mar 2021

Answered calls and emails/chat for Amazon customers

Customer service representative

Sutherland
Abr 2021 - Presente

Answered calls for sales and customer support

Quality Assurance Analyst

Sutherland
Mar 2022 - Presente

Coached, and supervised Customer service representatives.. Helped management identify workflow issues and find solutions.. Pitched ideas on how to improve performance and efficiency. Proactively participated in meetings and helped create new practices

Customer service representative

Intouch CX
Jul 2024 - Presente

Answered calls, emails and chats for Booking and Spark drivers

Technical Operations Assistant

CSI Colombia
May 2025 - Presente

Managed communication equipment for security operations, quality control, and verification processes related to the installation of smart security solutions for corporate and individual clients.. Oversaw account management, inventory control, and warehouse operations

Habilidades

Creative Problem SolvingLeadership and TeamworkCustomer ServiceCoaching and Mentoring
Publicado na CazVid - 8 de nov. de 2026
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Contato Nicolas