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Nicolas
Costumer Service Agent
Contato
Competências
Applied agile and waterfall methodologies to oversee project life cycles and coordinate teams.
Developed and maintained relationships with clients and internal teams to ensure project alignment.
Participated in planning, development, testing, and deployment phases of software projects.
Identified project risks and implemented mitigation strategies to minimize impact.
Formação acadêmica
Resumo
Experienced project manager specializing in leading software development teams and managing project lifecycles in the technology industry.
Principais conquistas
- Led cross-functional teams to deliver multiple software projects on time and within budget
- Implemented process improvements that enhanced project delivery efficiency by 20%
- Managed stakeholder communication and expectations effectively across various projects
Experiência
COSTUMER SERVICE AGENT
Provided expert guidance to customers on sporting goods, athletic footwear, training equipment, driving sales through product knowledge and personalized recommendations., Managed inventory and stock displays to enhance visual merchandising and promote featured items., Processed transactions using systems, handling cash, credit, and returns with 100% accuracy., Trained 3 new team members on product specs, brand values, and sales techniques., Assisted in organizing in-store promotional events, increasing foot traffic by 20%.
MEDICAL INTERPRETER
Provided real-time medical interpretation (Creole-English-French) for 500+ patients and healthcare providers, ensuring accurate communication of diagnoses, treatment plans, and medication instructions., Reduced miscommunication risks in telehealth consultations, improving patient adherence by 30%., Served as a cultural liaison between international medical teams and local communities during post-earthquake relief efforts, facilitating trauma counseling and emergency care., Translated critical documents (consent forms, discharge instructions) to bridge language gaps in clinics.