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Nicolas

Support Ambassador

Currículo em vídeo

Support Ambassador
Please record a video speaking in English about your experience.

Contato

Colombia, Huila Department, Colombia
Aberto a trabalho remoto
Disponível na CazVid
Contato pela CazVid

Competências

Customer ServiceExperto

Extensive experience in claims handling, technical support, and order management ensuring customer satisfaction.

Technical SupportAvanzado

Provided technical assistance for products and services, resolving customer issues efficiently.

Order and Reservation ManagementAvanzado

Managed Shopify orders, reservations, and delivery issues effectively to ensure seamless customer experience.

Email and Account CommunicationIntermedio

Handled email communication and account inquiries across multiple customer service platforms.

Formação acadêmica

Software Engineering
Universidad Iberoamericana
Completed Ongoing

Idiomas

ITALIANBasic level
ENGLISHAdvanced writing level, B2; Advanced spoken level, C1
SPANISHNative level

Resumo

Dedicated customer support specialist with diverse experience in handling inquiries, technical issues, and order management for various industries.

Principais conquistas

  • Provided technical and customer support across various companies, handling inquiries and issues effectively
  • Managed customer service operations during peak seasons for a jewelry store, demonstrating role progression
  • Handled multiple aspects of customer service including order, reservation, and account management, across different platforms

Experiência

Support Ambassador

Sutherland Global
March 2023 - September 2024

Assisted customers with inquiries and issues, Provided technical support for product help

Customer Service Representative

Teleperformance SAS
March 2022 - December 2022

Handled customer inquiries and complaints, Provided assistance during the booking process for Airbnb customers

Support Ambassador

Intouch CX
October 2024 - January 2025

Managed customer service for a Jewelry store during peak season, Handled Shopify order management and delivery issues

Support Ambassador

Foundever
February 2025 - September 2025

Handled customer issues during payment processes, Managed general account inquiries

Habilidades

Customer ServiceTechnical SupportOrder and Reservation ManagementEmail and Account Communication
Publicado na CazVid - 17 de mai. de 2026
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