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Nikolas
Rooms Controller / Supervisor
Contato
Competências
Applied statistical methods to interpret complex datasets and support decision-making.
Developed queries to extract and manipulate data from relational databases.
Created interactive dashboards using tools like Tableau to visualize sales metrics.
Utilized advanced Excel functions for data cleaning, analysis, and reporting.
Formação acadêmica
Resumo
Detail-oriented Data Analyst with a proven track record in retail data insights and visualization.
Principais conquistas
- Developed and maintained dashboards providing real-time sales insights
- Analyzed customer data to identify buying patterns, influencing marketing strategies
- Collaborated with cross-functional teams to implement data-driven decisions
Experiência
Rooms Controller / Supervisor
Oversaw daily room allocations and guest service operations, optimizing occupancy and revenue., Led team communications, coached associates, and ensured adherence to brand service standards., Analyzed arrival trends and customer needs to enhance upsell opportunities and guest satisfaction., Collaborated with multiple departments to deliver seamless experiences and exceed client expectations.
Guest Experience Expert / Safety Representative
Managed guest communications and resolved service issues to maintain satisfaction and loyalty., Served as Safety Representative, ensuring compliance and promoting team accountability., Selected for the Way Forward leadership program focused on communication, management, and strategy., Recognized for exceeding guest satisfaction benchmarks and driving service excellence.
Server / Sales Lead
Consistently ranked among top performers for sales, upselling, and customer satisfaction., Cultivated rapport with diverse clientele to enhance repeat business and positive reviews., Strengthened front- and back-of-house collaboration to support high-volume sales operations.
Team Lead
Managed daily floor operations and sales coordination to meet store performance goals., Supported marketing efforts and community engagement events to build brand loyalty., Trained and mentored staff to improve sales execution and customer interactions.