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Nkosilathi
IT Systems Administrator / Help Desk Support
Contato
Competências
Demonstrated experience with End-User Technical Support.
Demonstrated experience with Hardware/Software Troubleshooting.
Demonstrated experience with Windows Server & Active Directory.
Demonstrated experience with User Access Provisioning & Deprovisioning.
Demonstrated experience with Endpoint Configuration & Patching.
Formação acadêmica
Resumo
IT Systems Administrator / Help Desk Support open to new opportunities
Experiência
IT Systems Administrator / Help Desk Support
Resolved an average of 25-30 hardware, software, and network support tickets per week via phone, chat, and in person, logging every interaction in the help desk ticketing system to ensure clear records and timely resolution.. Administered Active Directory accounts for 150+ users, including provisioning, deprovisioning, and access permissions, while standardizing troubleshooting procedures and guiding end users through IT policy.. Managed endpoint configuration and patching across 120+ systems to maintain security compliance organization wide.. Supported LAN/WAN infrastructure, network setup, and peripheral management, maintaining reliable connectivity with minimal downtime.
IT Security Analyst
Managed the end-to-end user access lifecycle provisioning, permission changes, and deprovisioning for 200+ accounts while maintaining secure, policy compliant endpoint and account configurations.. Applied help desk grade troubleshooting discipline to triage system and security alerts from Microsoft Sentinel and Microsoft Defender, distinguishing real issues from noise and documenting resolution steps.. Tracked patch compliance and remediation across endpoints, reducing exposure to known vulnerabilities and supporting IT audit readiness.. Automated recurring account and reporting workflows in Python and PowerShell, cutting manual processing time and improving reporting consistency.
Food Service Worker (Part-Time)
Balanced part-time work with full-time graduate studies, demonstrating reliability and strong time management.