Nnana

Sales Consultant – Cosmetics & Health Sector

Provide personalized assistance to customers by addressing their skincare concerns and recommending suitable products and routines.. Handle gift wrapping upon request and support both the front shop and health shop areas, guiding customers in selecting the right products or supplements.. Refer clients to the Homeopathy Doctor for specialized advice when necessary.. Assist with stock packaging, merchandising, and floor displays to ensure the store remains organized and appealing.. Manage customer accounts and process transactions at the tills, as well as handle account-related payment queries.. Remain active throughout the store, ensuring excellent customer service and smooth daily operations.

Answered and directed incoming calls using multi-line telephone system.. Delivered administrative support to team members by making copies, organizing documents and rearranging schedules.. Sorted incoming mail and directed it to correct personnel each day.. Maintained daily calendars and set appointments with clients.

Answered telephones to take messages or redirect calls to appropriate colleagues.. Ensured every email received was attended to immediately to avoid escalation of complaints from employees.. Maintained positive working relationships with fellow staff and management.. Worked closely with human resources to support employee management and organizational planning.. Utilized document management system to organize company files, keeping data up-to-date and easily accessible, and updated stats every month end.