Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Odris
Q&A and Floor Support
Contato
Santo Domingo, Nacional, Dominican Republic
Aberto a trabalho remoto
Disponível na CazVid
Competências
Project ManagementAdvanced
Applied project management methodologies to successfully lead IT projects.
Software Development LifecycleIntermediate
Participated in all phases of software development, from planning to deployment.
Team LeadershipAdvanced
Supervised and coordinated technical teams to meet project deliverables.
Stakeholder CommunicationIntermediate
Facilitated communication between clients, developers, and management for project alignment.
Formação acadêmica
High School Diploma
Centro Educativo Nuestra Señora de la Fe
Completed 2016
English Certificate
APEC
Completed 2015
Modern Languages Degree
UTESA, Santo Domingo
Completed 2022
Resumo
Experienced project manager specializing in leading software development projects, managing cross-functional teams, and delivering solutions on time and within budget.
Principais conquistas
- Led multiple software development projects from initiation to delivery, ensuring timely completion
- Managed cross-functional teams and collaborated with stakeholders to meet project goals
- Developed project plans, schedules, and budgets, improving overall project efficiency
Experiência
Q&A and Floor Support
Contact Center Solutions
2019 - 2022
Tasked with keeping a daily record on call quality and assurance, Providing coaching to the customer support agents.
Live Chat Customer Service Representative
Alorica
2022 - PRESENT
Tasked with providing customers with technical support, Managing sales, Overall inquiries.
Habilidades
Project ManagementSoftware Development LifecycleTeam LeadershipStakeholder Communication
Publicado na CazVid - 17 de mai. de 2026