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Customer Support Specialist – Cash App Project
Contato
Competências
Utilized Excel, SQL, and Python to analyze large datasets and generate insights.
Created interactive dashboards and reports in Tableau and Power BI to support business strategies.
Designed and optimized SQL queries for data retrieval and reporting.
Built financial models to forecast revenue and analyze market trends.
Presented analytical findings to stakeholders and senior management effectively.
Formação acadêmica
Resumo
Data Analyst with 3 years of experience in the financial sector, specializing in data visualization, analysis, and reporting.
Principais conquistas
- Streamlined data collection processes, reducing reporting time by 20%
- Developed dashboards in Tableau enhancing data visualization for decision-making
- Led data quality initiatives improving accuracy by 15%
Experiência
Customer Support Specialist – Cash App Project
Provided bilingual (English/Spanish) customer support for a leading financial technology platform., Assisted customers with account verification, payment disputes, and sensitive banking data updates while ensuring compliance with data privacy standards., Investigated and resolved transaction issues, including failed transfers, delayed payments, and unauthorized activity., Delivered support through phone, chat, email, and text, maintaining service-level agreements (SLAs)., Supported client onboarding and delivered clear instructions during customer interactions., Scheduled follow-ups and maintained accurate client records in CRM and internal systems., Collaborated with team members and management to improve processes and contribute ideas for service enhancements., Consistently achieved high customer satisfaction scores (CSAT) through empathy, active listening, and clear communication.