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Workforce Manager
Contato
Competências
Applied statistical methods and tools like Excel and SQL to analyze financial datasets.
Created visual reports and dashboards using Power BI and Tableau for stakeholders.
Designed queries to extract and manipulate data from relational databases for reporting purposes.
Built financial models to forecast trends and support budgeting processes.
Worked closely with finance and IT teams to deliver data solutions aligned with company goals.
Formação acadêmica
Resumo
Analytical professional experienced in financial data analysis, visualization, and reporting.
Principais conquistas
- Developed and maintained dashboards providing key insights for the finance department.
- Automated weekly reporting process, reducing manual task time by 30%.
- Collaborated with cross-functional teams to implement data-driven decision-making frameworks.
Experiência
Telephone Banker
Telephone banking for retail, consumer online tech support, sapphire, escalations, and fraud departments.
Workforce Management, Trainer, and Supervisor
Monitored real-time staffing levels and adjusted schedules dynamically to maintain operational continuity and improve overall service reliability.
Resolutions Team
Handled complex customer disputes by coordinating with multiple departments.
Scheduler, Dispatch, and Event Manager
Scheduling for regular operations and special event projects, managing real-time, next week, and week after for numerous contracts across different states within the US., Efficiency assurance, and state law and company contract compliance assurance, and general labor and payroll problem solving., Special training and recruitment forecasting.