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Oscardy
Customer Support Representative
Contato
Competências
Utilized JavaScript for building and enhancing front-end web applications
Developed dynamic user interfaces using React.js framework
Built back-end services and APIs with Node.js
Participated in Agile/Scrum processes to manage project workflows
Designed and optimized database schemas and queries
Formação acadêmica
Resumo
Experienced full-stack developer specializing in web application development and team collaboration.
Principais conquistas
- Led development of a customer management system, enhancing client data processing efficiency
- Contributed to the redesign of the company website, increasing user engagement
- Participated in all phases of software development from requirements gathering to deployment
Experiência
Customer Support Representative
Assisting customers with questions about phone plans, services, and promotions, Helping customers with account management (e.g., billing inquiries, plan changes), Troubleshooting device issues and providing technical support, Processing payments and handling account updates, Handling customer complaints and resolving issues, Educating customers on features and benefits of their service, Managing returns and exchanges for devices, Offering solutions for network or coverage-related issues
Intake Specialist
Receiving intake calls from customers, Arranging towing services, Coordinating tire changes and flat tire assistance, Following up on service requests, Providing estimated time of arrival (ETA) updates through email or over the phone