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Owen
Customer Care
Contato
Competências
Demonstrated experience with Critical Thinking.
Demonstrated experience with Digital Marketing.
Demonstrated experience with Management Skills.
Demonstrated experience with Negotiation.
Demonstrated experience with Leadership.
Formação acadêmica
Idiomas
Experiência
Customer Care
Assisted clients by providing information and guidance on accessing mental health and wellness resources., Handled incoming and outgoing calls with empathy, professionalism, and confidentiality., Helped connect individuals and families with the appropriate care providers based on their specific needs., Maintained accurate records of client interactions and followed up to ensure satisfaction and support., Collaborated with team members to meet response-time and service-quality goals., Ensured compliance with company policies and privacy regulations (HIPAA).
Marketing Manager / CEO
Developed and executed marketing strategies to strengthen the firm’s brand presence and attract new clients., Managed social media campaigns, website content, and client communications to ensure consistent messaging., Coordinated promotional events and partnerships to enhance the firm’s visibility in the legal market., Conducted market research and analyzed trends to identify opportunities for business growth., Supervised the creation of digital and print marketing materials aligned with the firm’s image and goals.