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Paola
Customer Service Support Specialist
Contato
Competências
Experiencia demostrada en Customer service.
Experiencia demostrada en Communication.
Experiencia demostrada en Case resolution.
Experiencia demostrada en Adaptability.
Experiencia demostrada en Team player.
Formação acadêmica
Idiomas
Resumo
Customer Service Support Specialist buscando nuevas oportunidades
Experiência
CUSTOMER SERVICE SUPPORT SPECIALIST
Providing assistance and guidance to passengers regarding travel-related situations.. Managing requests and resolving issues concerning airport services and airlines.. Proficiency in GDS systems: Apollo, Sabre, Amadeus, and Galileo.. Handling case follow-ups, applying procedures, and focusing on customer satisfaction.
AXA COLPATRIA INSURANCE AND POLICY AGENT
Customer service and support for matters related to home and auto insurance policies.. Scheduling and coordination of assistance services.. Verification of policy coverage and terms.. Handling of requests and inquiries from policyholders.
TOURISM SERVICES COORDINATOR
Issuance and management of manual and electronic invoicing for corporate and individual clients.. Preparation and follow-up of billing requests, payment vouchers, cancellations, and expense substantiation.. Use of Excel for administrative processes.. Management of accounts receivable, main cash fund, and petty cash.. Tracking of refunds and reimbursements for air travel and hotel services.