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Paola
Senior Support Operations Analyst
Contato
Competências
Demonstrated experience with Operations Analysis.
Demonstrated experience with Support Analysis.
Demonstrated experience with Quality Assurance.
Demonstrated experience with Data Analysis.
Demonstrated experience with Process Improvement.
Formação acadêmica
Idiomas
Resumo
View Paola's professional profile on CazVid.
Experiência
SENIOR SUPPORT OPERATIONS ANALYST
Lead internal and external audits to validate operational accuracy and detection models, ensuring compliance with global standards., Analyze complex, multi-level issue chains to support resolution teams and senior stakeholders., Execute QA evaluations and performance assessments to identify risks and improvement opportunities., Develop and maintain SOPs and QA documentation aligned with operational best practices., Support process calibration, onboarding, and training programs for operational teams., Partner with regional program and project managers to support strategic initiatives., Identify and escalate operational roadblocks, enabling timely leadership decisions.
REGIONAL & MANAGEMENT SUPPORT ASSISTANT
Provided direct support to management teams in project planning, execution, and reporting., Produced productivity and performance reports to drive continuous improvement initiatives., Conducted weekly data analysis to identify trends, risks, and efficiency opportunities., Supported multi-region operations through cross-functional communication and coordination., Managed escalations and delivered coaching based on performance metrics and KPIs.