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Paula
Customer Care Executive
Contato
Bogotá, Bogota D.C., Colombia
Disponível na CazVid
Competências
Project ManagementAvanzado
Oversaw project planning, execution, and monitoring to meet organizational goals.
Team LeadershipAvanzado
Directed multidisciplinary teams to ensure project alignment and performance.
CommunicationIntermedio
Facilitated communication among stakeholders and team members throughout projects.
Risk ManagementIntermediate
Identified potential project risks and developed mitigation strategies.
Formação acadêmica
Bachelor’s
ECCI University
Completed December 2023
Postgraduate Specialization
Fundación Universitaria Los Libertadores
August 2024
Data Science Engineering
Fundacion Universitaria Iberoamericana
February 2025
Resumo
Dynamic project manager with extensive experience in coordinating cross-functional teams and optimizing workflows to ensure timely project delivery.
Principais conquistas
- Successfully coordinated multiple project timelines, ensuring on-time deliverables.
- Led the transition to new project management software, improving team collaboration.
- Managed a team of 10+ professionals, fostering skill development and project success.
Experiência
Customer Care Executive
EXL Service Colombia
September 2023 - April 2025
Provided customer support, handling claims and requests, Managed claims and requests using multiple digital tools., Met quality and schedule KPIs., Delivered real-time bilingual support.
Habilidades
Project ManagementTeam LeadershipCommunicationRisk Management
Publicado na CazVid - 17 de mai. de 2026