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Logistics Coordinator Remote Support U.S. Logistics Operations
Contato
Competências
Experiencia demostrada en Ocean freight shipment tracking.
Experiencia demostrada en Bills of Lading (BL).
Experiencia demostrada en HS Code / NCM.
Experiencia demostrada en ETD/ETA monitoring.
Experiencia demostrada en Rebooking and rollover management.
Formação acadêmica
Idiomas
Resumo
Logistics Coordinator Remote Support U.S. Logistics Operations buscando nuevas oportunidades
Experiência
Customer Service
Manage a portfolio of international B2B clients, including premium accounts, handling shipment, booking and documentation queries.. Coordinate end-to-end ocean shipment follow-up, monitoring vessels/voyages, ETD/ETA, connections and transit times to maintain operational visibility and meet customer commitments.. Track Bills of Lading (BL) and shipping documentation, working with HS Code / NCM data.. Manage rebookings, rollovers and delays with terminals, agents and regional offices; escalate critical incidents and claims to the relevant teams.. Collaborate daily with teams in Argentina, Brazil and Asia, communicating with clients and colleagues in English and Spanish.. Log and resolve premium-client cases in Salesforce, tracked against usage and response-time KPIs, and monitor service levels (SLA).
Customer Service (via Manpower)
Served Mercosur-region customers and coordinated international cargo.. Supported import and export documentation.
Sales Support (via Manpower)
Supported sales management and key account follow-up.
Commercial Assistant
Supported account management and international sales; coordinated with clients and external suppliers.
Customer Service & Sales – Mining Sector
Served mining-sector clients; followed up on shipments and international documentation.
International Trade Documentation
Prepared export documentation.