Pearl

Customer Care Agent

Managed client queries relating to accounts, vehicle tracking services and contractual matters through telephone and electronic communication channels.. Assisted clients with contract-related enquiries and communicated information clearly and professionally.. Verified, captured and updated client information accurately across internal systems.. Maintained accurate digital records and documentation while handling confidential client information.. Used customer management/CRM systems to record interactions, update client information and track matters.. Investigated and resolved customer issues, escalating complex matters where required.. Managed multiple queries while maintaining accuracy, professionalism and service standards.. Supported administrative processes including data verification, reporting and record maintenance.