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Pedro
L4 Interpreter/Customer Service Agent
Contato
Competências
Directed project planning, execution, and monitoring to ensure successful delivery.
Applied Agile practices like Scrum and Kanban to improve team productivity.
Led diverse teams to complete complex projects and achieved high team engagement.
Maintained strong client communication to align project scope and expectations.
Resumo
Experienced project manager specializing in delivering software solutions within the technology industry.
Principais conquistas
- Led project teams to deliver multiple software development initiatives on time and within budget.
- Streamlined project workflows, reducing delivery times by 15%.
- Managed cross-functional teams, including developers, designers, and stakeholders, to achieve project objectives.
Experiência
L4 Interpreter/Customer Service Agent
Performs English to Spanish and viceversa interpretation through a dense number of calls including emergencies (911, 119, Fire, Police and Ambulance), medical calls, legal, USA state services (EBT Card Application Process, DMV, etc), utility companies (water , gas, electricity, internet) financial services, insurance services, package delivery, hospitality and customer service with precision and extensive mastery on soft skills and absolute care and acute attention to detail to the regulations and protocols to the area related to my job.
Customer Service Agent and Organizational Agent
Inbound calls from banks collecting debts akin to credit cards, mortgages, loans as well as utilities companies and medical supplies providers asking for the customer's prompt retribution.
Collections Agent
Through phone and e-mail, I established contact with people from all the world who needed every single one of their purchases delivered and every gift that was sent to them to the front of their doors. Rigorously coordinating with package delivery companies like DHL, DPD, Chornopost, Royal Mail, Bartolini and more along with the clients to achieve a perfect delivery of every package that was meant for them.