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Pedro
Bilingual Customer Service Representative
Contato
Competências
Demonstrated experience with Customer Service (Voice & Back Office).
Demonstrated experience with CRM Tools & Ticketing Systems.
Demonstrated experience with Sales Support.
Demonstrated experience with Customer Retention.
Demonstrated experience with Problem Solving & Conflict Resolution.
Formação acadêmica
Idiomas
Experiência
Bilingual Customer Service Representative
Assisted U.S. banking customers with card disputes, fraud concerns, and transaction investigations., Maintained high customer satisfaction while meeting performance metrics., Documented cases and escalations using internal CRM systems.
Bilingual Voice Agent
Managed inbound calls assisting customers with service issues and retention strategies., Provided sales support and account solutions to improve customer loyalty.
Bilingual Voice / Back Office Agent
Supported drivers and customers using Walmart’s Spark Delivery platform., Resolved order issues, delivery delays, and account concerns.