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Pedro
Dental Technician & Tech Support Specialist with versatile communication skills
Contato
Competências
Supported dental technical services remotely, managing client needs and technical procedures in a back-office setting.
Provided Tier 2 technical assistance in contact centers, troubleshooting complex software and hardware issues.
Applied soft skills of creativity, attention to detail, and problem-solving in client interactions and technical problem resolution.
Possesses technical expertise in dental technology and technical support, supporting back-office and contact center functions.
Formação acadêmica
Resumo
Experienced Remote Dentist Technician and Tier 2 Tech Support Expert skilled in client communication, technical troubleshooting, and back-office operations. Adept at providing creative solutions and ensuring high-quality service delivery across healthcare and technology domains.
Principais conquistas
- Provided remote dental technician support at SmileDirectClub, handling back-office operations and contact center tasks.
- Delivered Tier 2 technical support at Sykes/Docusign, resolving complex issues and enhancing customer satisfaction.
- Developed strong soft skills including creativity, attention to detail, and problem-solving across multiple technical roles.
Experiência
Remote Dentist Technician
Back office and contact center
Tech Support Expert Tier 2 level
Back office and contact center