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Rachel
Customer Services Team Leader
Contato
Competências
Develops and implements comprehensive digital marketing strategies across various channels.
Manages social media content, engagement, and tools to increase audience interaction.
Coordinates multi-departmental projects, ensuring timely delivery and quality standards.
Produces marketing content tailored to target audiences for campaigns and brand positioning.
Formação acadêmica
Resumo
Experienced marketing professional specializing in digital and social media strategies.
Principais conquistas
- Led a team to develop and execute multi-channel marketing campaigns, increasing brand visibility.
- Managed social media platforms, resulting in a 30% growth in engagement over one year.
- Coordinated cross-functional teams to launch new product lines successfully.
Experiência
CUSTOMER SERVICES TEAM LEADER
Led a team of 7 people customer services representatives, providing coaching and productivity., Collaborated with the billing department to ensure timely processing and accuracy of invoices., Monitored accounts for overdue payments, handled disputes, and facilitated collection efforts., Oversaw reservations and event management, ensuring seamless execution and customer satisfaction.
SALES ASSOCIATE (RETAIL)
Conducted opening and closing procedures, including cash register reconciliation., Managed multipoint transaction, including handling cash and electronic payments., Assisted in merchandising and inventory management to optimize store presentation and stock levels.