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Rafael
Quality Coordinator
Contato
Competências
Applied data analysis techniques to identify inconsistencies and support decision-making in quality assurance.
Supervised and oversaw a team of 20, ensuring adherence to standards and process improvements.
Utilized Google Suite and other tools to automate review workflows, enhancing efficiency and reducing handling times.
Certified and validated large datasets to ensure accuracy, supporting reliable reporting and analysis.
Effective written and verbal communication skills used to create standardized procedures and guide team activities.
Formação acadêmica
Resumo
Dedicated Quality Coordinator with over 5 years' experience in verifying large datasets, leading teams, and implementing automation to optimize workflows in contact center environments. Skilled in data analysis, process standardization, and cross-functional collaboration.
Principais conquistas
- Certified large volumes of quality data, ensuring 100% accuracy across client datasets.
- Streamlined review processes using Google Suite automation, reducing evaluation times from over an hour to 35 minutes.
- Led a 20-member team to maintain data accuracy and integrity, resulting in a 10-20% improvement in CSAT and QA KPIs.
Experiência
Quality Coordinator
Verified and certified large volumes of quality-related data to ensure 100% accuracy across client datasets., Employed data analysis techniques to identify inconsistencies and missing information. Resulting Dashboards aid action plans execution. QA SOW on target for 12 Months +., Utilized Google...
Quality Supervisor
Oversaw accuracy and integrity of data generated by a 20-member team, ensuring alignment with documentation standards., Reviewed and validated data generated through AI-assisted systems and human inputs. These analysis led to improvements on CSAT, and QA KPIs (+10-20%)., Created standardized...