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Raúl
Call Center Agent in Customer Service
Contato
Tegucigalpa, Francisco Morazán Department, Honduras
Disponível na CazVid
Competências
Customer ServiceIntermediate
Handled customer inquiries, support, and scheduling in call center settings.
Technical SupportIntermediate
Provided technical assistance to clients across several technical support roles.
SalesIntermediate
Engaged in sales activities and upselling during customer support interactions.
LanguagesExpert
Fluent in English and Spanish, used for effective communication with clients.
Soft SkillsAdvanced
Employed empathy and teamwork to enhance customer satisfaction and team dynamics.
Formação acadêmica
Bachelor of Science and Humanities
San Juan High School
Idiomas
EnglishIntermediate and advanced level
Spanish
Resumo
Experienced call center agent specializing in customer support, technical assistance, and sales, fluent in English and Spanish.
Principais conquistas
- Progressed through multiple roles in customer service, technical support, and sales in various call center environments.
- Gained bilingual proficiency in English and Spanish, enhancing communication with diverse clients.
- Developed soft skills including empathy and teamwork to improve customer interactions and team collaboration.
Experiência
Call Center Agent in Customer Service
Teleperformance Honduras
January 17, 2021 - June 17, 2024
Call Center Sales Agent
Ibex Honduras
June 19, 2024 - October 19, 2024
Call Center Agent in Technical Support
IntouchCX
October 21, 2024 - January 10, 2025
Call Center Agent in Technical Support and Sales
Startek Honduras
January 11, 2025 - February 28, 2025
Call Center Agent scheduling medical appointments
Care Solace
March 10, 2025 - May 28, 2025
Call Center Agent in Technical Support and Sales
Startek Honduras
June 2, 2025 - August 13, 2025
Habilidades
Customer ServiceTechnical SupportSalesLanguagesSoft Skills
Publicado na CazVid - 17 de mai. de 2026