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Renny
Customer Service Advisor / Technical Support
Contato
Competências
Exceptional ability to resolve client issues, ensuring high satisfaction and loyalty.
Skilled in troubleshooting, diagnosing, and resolving technical issues across platforms.
Proficient in backend support, database management, and API development for website enhancement.
Strong communication skills with the ability to manage multiple priorities efficiently.
Formação acadêmica
Idiomas
Resumo
Versatile professional with over 4 years in bilingual customer support, healthcare coordination, and backend web development. Proven ability to improve operational efficiency, resolve complex issues, and adapt quickly to new technologies.
Principais conquistas
- Consistently achieved high CSAT, FCR, and AHT metrics in bilingual technical support roles.
- Supported backend development and API integration, enhancing website functionality and performance.
- Streamlined referral coordination and appointment scheduling for medical patients, improving healthcare service efficiency.
- Rapidly adapted to AI tools, enhancing support quality and operational efficiency.
Experiência
Customer Service Advisor / Technical Support
Provided bilingual technical support, meeting key performance metrics like AHT, CSAT, and FCR.. Trained in AI tools and adapted quickly to fast-paced environments.
Web Development Assistant
Supported backend development tasks for client websites, working with databases and server-side logic.. Assisted in building and maintaining APIs, improving functionality and performance.. Collaborated with the dev team to deliver secure and scalable web solutions.
Trusted Advisor / Customer Service
Supporting patients at a Florida Medical Center by coordinating referrals, scheduling provider appointments, and managing medical record requests to ensure efficient healthcare services.
Customer Service Advisor / Healthcare Advocate
Customer service representative in the health services department of an insurance company, where I focus on resolving technical issues related to an expense account card from one of the leading insurance companies in the United States, sending catalogs of covered products, and checking eligibility.