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Ricardo
Customer Service Representative
Contato
Competências
Extensive experience analyzing large datasets to extract actionable insights for business strategies.
Proficient in writing complex queries for data retrieval and manipulation in relational database systems.
Experienced in creating dynamic dashboards and visual reports using tools like Tableau and Power BI.
Skilled in advanced Excel functions, pivot tables, and automation to streamline data processes.
Applied statistical techniques to analyze trends and support forecasting models.
Formação acadêmica
Resumo
Data Analyst with over 3 years of experience in finance and marketing sectors. Skilled in data analysis, visualization, and reporting to support strategic decision-making and operational improvements.
Principais conquistas
- Led the implementation of a new data tracking system, improving data accuracy and reporting efficiency.
- Developed dashboards that enhanced decision-making processes for marketing campaigns.
- Progressed from Junior Data Analyst to Senior Data Analyst within two years, demonstrating skill development and increased responsibilities.
Experiência
Customer Service Representative
Helped clients book their medical appointments with their own transportation, working side by side with New York’s insurance., Booked vehicles for people with any disability or any condition that inhibits the person from using regular transportation.
Medical Interpreter
Maintained the highest degree of accuracy and offered a complete rendition free of summarizing, omissions or additions.
Medical Interpreter
Maintained the highest degree of accuracy and offered a complete rendition free of summarizing, omissions or additions.
Survey Agent
Responsible for collecting accurate and reliable data through structured questionnaires, interviews, or digital surveys., Explained questions clearly, recorded responses objectively, and followed ethical standards to ensure confidentiality and data quality.
English Teacher
Responsible for planning and delivering engaging lessons in spelling, phonics, reading, and writing., Integrated language instruction with social studies content., Supported students’ literacy development, vocabulary growth, and comprehension through structured, age-appropriate instruction and ongoing assessment.