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Ricardo
Customer service representative
Contato
Competências
Created engaging digital content tailored to target audiences across multiple platforms.
Managed and optimized social media profiles, increasing brand visibility and engagement.
Developed marketing strategies and planned campaign execution in collaboration with teams.
Monitored analytics and metrics to assess campaign performance and inform decisions.
Formação acadêmica
Resumo
Experienced digital marketing specialist with a focus on e-commerce growth and social media engagement.
Principais conquistas
- Developed and implemented successful marketing campaigns that increased online engagement.
- Managed social media channels, resulting in a 30% growth in followers over one year.
- Led a team of 3 marketing associates, coordinating cross-functional projects and strategy.
Experiência
Customer service representative
Coordinated and supervised high-impact expedited shipments, ensuring on-time and accurate execution from pickup to final delivery., Managed domestic operations within Mexico and international cross-border movements to the U.S. and Canada via ground and air transportation., Optimized logistics processes while maintaining high levels of customer service and active communication in both Spanish and English.
Tracking Specialist
Coordinated and supervised logistics operations for four plants in Peru, including the loading and unloading of goods, ensuring compliance with local regulations and optimizing operational efficiency.
Floor Assistant
Performed direct coordination tasks with suppliers and warehouse to maintain efficient inventory levels (minimum stock) under the FIFO methodology, optimizing costs and merchandise turnover., Focused on customer service, ensuring high levels of satisfaction.
Event Crew Member
Event logistics, supervision and installation of lighting layouts, ensuring the proper execution of large-scale events.