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Rivera
Customer Service Representative
Contato
Competências
Expert in client communication, issue resolution, and ensuring customer satisfaction across diverse industries.
Skilled in designing and enhancing AI call flows, improving automation efficiency and system accuracy.
Proficient in data entry, AS400, and Microsoft Office, ensuring accuracy and efficiency in record keeping.
Experienced in verifying payments, ensuring contractual compliance, and managing financial documentation.
Fluent in English and Spanish, facilitating effective communication in multicultural and multilingual settings.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with expertise in customer service, AI process optimization, and financial analysis. Proven ability to improve operational efficiency, facilitate effective communication, and support automation initiatives across logistics, finance, and tech sectors.
Principais conquistas
- Streamlined border package release process, improving delivery efficiency at Datamark, Inc.
- Optimized call flow and call routing strategies, enhancing AI performance and customer interactions at Infolink
- Ensured payment accuracy and contract compliance, reducing errors at Genpact
- Handled multilingual communication, supporting cross-cultural client and supplier interactions
Experiência
Customer Service Representative
Contact clients to facilitate the release of packages detained at the border.. Ensure smooth communication and coordination with relevant authorities.. Support timely resolution for efficient delivery.
AI Trainer
Designed and optimized call flow processes for AI automation.. Developed call routing strategies and resolved system errors.. Improved AI performance and call handling efficiency.
Customer Service Representative
Collected medical benefit information for patients using automated systems.
Financial Analyst
Ensured all payments met client tolerances and contract terms before approval.
Accounts Payable Analyst
Handled direct communication with Penske suppliers for payment processes.
Data Entry Clerk
Entered invoices in English, ensuring charges matched contract terms.