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Roberto
Internal Technical Support Specialist
Contato
Nuevo Laredo,Tamaulipas,Mexico
Disponível na CazVid
Idiomas
enNative
Experiência
Internal Technical Support Specialist
COMPUCOM
September 2020 - Present
Provide first-level technical support with high first-call resolution rates., Follow up on unresolved or escalated cases until completion., Coordinate the logistics of equipment shipping to postal offices., Train and support new employees, evaluating their progress and performance., Monitor service and productivity metrics to ensure goal achievement.
Trainer
TKM – Frontier Campaign
May 2019 - August 2020
Delivered technical training for new hires focused on resolving internet connectivity issues., Assessed individual and team performance, offering feedback for continuous improvement., Monitored quality, retention, and productivity indicators for training groups.
Publicado na CazVid - 17 de mai. de 2026