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Roberto
Back office representative
Contato
San Salvador, San Salvador Department, El Salvador
Disponível na CazVid
Competências
Project ManagementAvanzado
Managed end-to-end project life cycles, stakeholder communication, and resource planning.
Team LeadershipIntermedio
Led teams of diverse professionals, fostering collaboration and productivity.
Risk ManagementIntermedio
Identified potential project risks and developed mitigation strategies.
Communication SkillsAvanzado
Facilitated communication between technical teams and business stakeholders.
Documentation and ReportingIntermedio
Created detailed project reports and documentation to ensure transparency and accountability.
Formação acadêmica
Associate of Arts
Instituto CanZion Washington D.C.
Completed June 2007
Technician/Associate degree
Instituto CanZion El Salvador
Completed 2007
High School
Liceo Getsemaní High School
Completed 2004
Resumo
Dedicated project management professional with over a decade of experience leading IT and Telecommunications projects.
Principais conquistas
- Led multiple projects successfully, coordinating cross-functional teams to meet project deadlines.
- Developed and maintained project plans, schedules, and resource allocation documents.
- Enhanced project processes and reporting systems, improving overall efficiency.
Experiência
Technical Support Professional – Acting L2 Technician – Performance Coach
Stream Global Services
November 2009 - October 2011
Sales representative for Microsoft chat
August 2016 - May 2018
Back office representative
Skycom
November 2018 - January 2020
GDS (Global Distribution System) Specialist for Expedia Travel Chat
Foundever (Formerly Sykes)
July 2023 - July 2025
Habilidades
Project ManagementTeam LeadershipRisk ManagementCommunication SkillsDocumentation and Reporting
Publicado na CazVid - 17 de mai. de 2026