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Robinson
Supervisor – Collections
Contato
Competências
Oversaw stages from ideation to launch, ensuring timely delivery.
Built and maintained strategic relationships with key clients.
Applied Agile frameworks to improve project adaptability and team collaboration.
Utilized data to inform product decisions and measure success metrics.
Formação acadêmica
Resumo
Experienced product manager specializing in SaaS and fintech domains, with a demonstrated history of leading product development and managing cross-functional teams.
Principais conquistas
- Led the development and launch of a new fintech product increasing market reach.
- Managed cross-functional teams through multiple product lifecycle phases.
- Coordinated client engagements resulting in improved customer satisfaction.
Experiência
Supervisor – Collections
Recruiting, evaluating, hiring and training new agents, Decision-making, planning, staff assessment, schedules, plans and strategies, conflict resolution and coaching
Collections Representative
Timely follow-up of clients in my portfolio with early payoff offers, Collection management for outstanding balances, Creation of payment plans, refinancing, debt cancellation due to contract downgrades, Maintaining updated records of all interactions with clients, Handling and maintaining personal and financial data of clients, Interaction with other departments, Supervising and training new agents