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Rodrigo
Operations Supervisor
Currículo em vídeo
Operations Supervisor
Overseeing groups of advocates to ensure and smooth and succesful operation providing the best customer service
Contato
Guatemala City, Guatemala, Guatemala
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceExpert
Delivered excellent customer service, focusing on client satisfaction and issue resolution.
Team ManagementAdvanced
Supervised and coordinated teams of 15 to 25 advocates to ensure operational efficiency.
Quality AssuranceIntermediate
Monitored and maintained quality standards in service delivery across teams.
Sales RetentionIntermediate
Supported strategies to retain clients and improve sales performance.
Resumo
Rodrigo is a seasoned operations supervisor with over 14 years of experience managing customer service teams in the PPO industry, skilled in team oversight, quality assurance, and client retention.
Principais conquistas
- Managed teams of 15 to 25 advocates, ensuring smooth operations and customer satisfaction
- Acquired expertise in customer service, sales retention, and quality assurance
- Consistently provided effective leadership and oversight in the PPO industry
Habilidades
Customer ServiceTeam ManagementQuality AssuranceSales Retention
Publicado na CazVid - 3 de jul. de 2025